FAQs

We offer FREE economy shipping on all orders over $60. 

While we strive to deliver your order as quickly as possible, delivery times are subject to the service levels of our shipping carriers. We are not responsible for delays caused by the carrier once an order has been shipped.

To qualify for same-day processing, Express orders must be placed by 9:00 AM ET.

Please note that all orders are subject to a processing time of 1–3 business days before shipping. Orders placed on Saturday and Sunday will follow a Monday processing schedule.

Once your order ships, you'll receive a confirmation email with tracking details. For real-time updates, log in to your account at any time.

Once your order has been placed and processed, you'll receive a confirmation email with your order details. 

Tracking information may take 1-3 business days to become active after your order is processed. If there are no updates right away, don't worry - it means your package is still being prepared. Please check back later for the latest status. 

You'll receive email updates at every key stage: 

• Order Confirmation - Order has been successfully submitted and sent to our warehouse for processing.
• Order is on its way - Order has been fulfilled or partially fulfilled with your tracking link included as the shipment begins transit. and the shipment is in transit. 
• Out for Delivery - You'll get a heads-up when your package is nearby and arriving soon. 
• Delivered - A final email will confirm your package has arrived. 

You can click the tracking number link in the email or go to our website and Track Your Order.

Once an order has been placed, you'll receive an order confirmation email with an option to view and/or cancel your order. You have a 30 minute window to cancel your order using the link at the bottom of that email. 

After that time, cancellations are no longer guaranteed, as your order may already be processing. 

Please note:

• At this time, we're unable to modify orders - including adding/removing items, changing your shipping or billing address, or updating your payment method. 
• To ensure a smooth experience, we recommend reviewing all order details carefully before submitting.  

If you've received the wrong items, or significantly damaged goods, we'd like to first apologize for the inconvenience. Our Customer Support team is more than happy to help! 

Please report the issue through our Contact Form. Be sure to include:

• A clear photo of the item you received
• The name of the item
• A description of the issue (incorrect item, damaged, or missing).

For missing items, please double-check your packaging for any notes indicating if items were shipped separately. 

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

We understand how frustrating it can be to have a missing packing. Occasionally, carriers may mark a package as "Delivered" before it actually arrives. If your order's status shows as delivered but you haven't received it:

1. Wait 24 hours - Packages often show up within a day after being marked as delivered. 
2. Check your surroundings - Look around your property, as carriers may leave packages in a secure or out-of-sight area.
3. Still missing? - If the package was delivered to the wrong address, hasn't moved in the tracking system for over 5-8 business days, or you suspect theft, please Contact Us.

In some cases, we may need to file a claim with the carrier before we can resolve the issue. We're here to help and will do our best to make it right. 

We don’t include paper packing slips in our shipments. All order details, returns, and support are available digitally.

You can start a return online using your order number and the email address used at checkout. No paperwork required.

Your order confirmation email includes everything you need, or you can access your order through your Account.

At this time, we do not offer international shipping. 

We currently ship to all U.S states (including Alaska & Hawaii), excluding U.S. Territories. 

At this time, we're unable to ship to P.O. Boxes. 

Please use a physical street address at checkout to ensure successful delivery.

If you're not completely satisfied with your purchase, you may return it for a refund or store credit within 30 days of delivery through our Returns Portal. 

Eligible Items:

• Must be unworn, in new condition, and in their original shoeboxes
• Final sale items and e-gift cards are not returnable
• Shipping is non-refundable

How to Return:

Option 1: Free & Fast In-person with Happy Returns (Preferred Method)

• Visit any Happy Returns Bar location - thousands available nationwide
• No box or label needed
• Start your returns online to receive your QR code and instructions

Option 2: Mail-In Return

• Start your return online and choose the "Mail" option to receive a prepaid shipping label
• A $6.95 restocking fee applies per order and will be deducted from your refund
• Print the pre-paid shipping label, attach it to the shipping box, and remove any old labels if possible
• To ensure we can track your return and issue a refund, please use only our prepaid label, as we're unable to process lost returns sent with other labels

Need help getting started? Start your return here or Contact Us - we're happy to assist! 

Once your return has been received and processed, you'll receive an email confirmation that your refund has been issued. 

• In-Person Returns at a Happy Returns Bar:
  • Please allow up to 5 business days for the refund to appear on your original method of payment. 
• Mail-in Returns:
  • Please allow up to 21 days for a refund to be processed and refunded to your original method of payment. 

Be sure to use a shipping method that provides a tracking number. We're unable to issue refunds for returns without tracking. If it's been more than 21 days and you haven't received a refund or confirmation email, please Contact Us. 

All Shipping is non-refundable.

We don't offer exchanges at this time. However, our Customer Service team is happy to help you place a new order, or you're welcome to place one on your own at any time. 

We're sorry for the confusion! If you believe you were charged incorrectly, please reach out to our Customer Service team. We'll review your order and make it right as quickly as possible.

We are unable to accommodate price adjustments or matching. This includes orders where a customer neglected to enter a code, where a price changed after an order was placed or where a price may have been advertised incorrectly or lower on a 3rd party website. 

We can offer a one time courtesy for the following instances: 

• Replacement of lost packages 
• Replacement of wrong or incorrect items 
• Replacement of missing items
• Price advertised incorrectly in our emails
• Order canceled due to stock availability
• If your purchase qualifies for one of the above mentioned conditions, please feel free to Contact Us. 

Please note that only the above circumstances are subject to approval.

We are unable to process returns from other retailers. If you purchased from an authorized retailer, please follow their return policy and process your return directly with them. 

We accept all major credit cards (Mastercard, Visa, Discover, American Express), as well as express checkout options such as Shop Pay, Apple Pay and Google Pay.

We also offer Buy Now Pay Later options with Shopify.  

To apply a promo or discount code:

• Proceed to checkout and enter your code in the 'Discount Code' field.

• Click 'Apply' to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Offers are subject to change or cancellation at any time without prior notice. Limit one offer per person and one offer or promo code per order. Offers cannot be combined or applied to previous purchases. All offers are valid while supplies last—no rain checks will be issued. Offers are available to U.S. residents only.

Exclusions apply to the total purchase amount, including but not limited to: e-Gift Cards, taxes, shipping and handling, non-eligible items, out-of-stock products, pending transactions, or purchases made outside of the promotional period.

Specific exclusions may include brand collaborations, seasonal or holiday collections, and final sale items. We reserve the right to cancel any order if an offer is used in an unauthorized, altered, or otherwise ineligible manner, and to modify or discontinue promotions if necessary due to unforeseen circumstances.

To apply a E-Gift Card:

• Proceed to checkout and enter your code in the 'Gift Card' field.

• Click 'Apply' to see your new total before finalizing your order.

If you’re having trouble entering your E-Gift Card, please try clearing the cache on your web browser or trying on a different device.

Gift cards are delivered to the email used at checkout. It will contain a unique code that your recipient can use when purchasing. This email cannot be sent to another address.

You’ll receive the digital gift card by email after checkout. Forward it directly to your recipient or print it for a personal touch.

At this time, all gift cards are emailed to the purchaser. They can then forward the email or print it to be gifted to the recipient.

You can check the balance in the link of the gift card email that was shared with you.